Terms of Service

Last Updated: May 2026

Overview

This website is operated by Charles Medical. Throughout the site, the terms "we", "us" and "our" refer to Charles Medical.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Refund Policy, Shipping & Delivery Policy, Privacy Policy and any product-specific information.

If you do not agree to these Terms, you must not use this website or purchase products from Charles Medical.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a contract under the laws applicable to you.

You must not use our products or website for any unlawful purpose or in breach of any applicable law, regulation, professional standard, or third-party right.

Any breach of these Terms may result in termination or restriction of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe there has been misuse, fraud, abuse, unlawful activity, or breach of these Terms.

You agree not to copy, reproduce, sell, resell, exploit, or misuse any part of this website, its content, or services without our prior written consent.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information are accurate and up to date.

However, minor differences may occur, including packaging updates, colour variations, supplier changes, or manufacturer updates.

Nothing in these Terms affects your statutory rights where goods are faulty, not as described, or not fit for purpose.

4. Prices and Availability

Product prices and availability may change without notice.

We reserve the right to correct pricing errors, stock errors, or product information errors before accepting or dispatching an order.

If an error affects your order, we will contact you and give you the option to proceed at the corrected price or cancel the order for a refund.

5. Orders and Acceptance

Placing an order does not automatically mean that your order has been accepted.

An order is accepted when we confirm dispatch or otherwise confirm acceptance of the order.

We may refuse or cancel orders where:

• Products are unavailable
• There is a pricing or listing error
• Payment is not authorised
• We suspect fraud, misuse, or unlawful activity
• The order appears to be placed for unauthorised resale
• There is a breach of these Terms

6. Billing and Account Information

You agree to provide accurate, complete and up-to-date billing, delivery and contact information when placing an order.

You are responsible for ensuring that your email address, delivery address, telephone number and payment details are correct before submitting your order.

7. Delivery Information

Customers are responsible for ensuring that delivery information provided at checkout is accurate, complete and up to date.

Orders are dispatched to the address supplied by the customer at checkout.

Where an order is dispatched to the address supplied by the customer, Charles Medical shall not be responsible for losses, delays, failed deliveries, return charges or additional costs arising from incorrect, incomplete or inaccurate delivery information supplied by the customer.

Further details are set out in our Shipping & Delivery Policy.

8. Returns and Refunds

Returns, refunds, cancellations, faulty goods, medical device returns, sterile product restrictions and change of mind returns are governed by our Refund Policy.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Medical Devices and Professional Use Products

Some products sold by Charles Medical are medical devices, medical consumables, clinical supplies, or products intended for use by trained professionals.

Customers are responsible for ensuring that products are suitable for their intended use and are used in accordance with manufacturer instructions, applicable laws, regulatory requirements, professional guidance and clinical standards.

Charles Medical accepts no liability for misuse, incorrect use, unauthorised modification, unsafe storage, improper handling, or use contrary to manufacturer instructions.

Nothing in this section excludes liability where it cannot lawfully be excluded.

10. Business Customers

Where you purchase goods as a business, clinic, organisation, healthcare provider, reseller or professional user, you acknowledge that consumer cancellation rights may not apply.

Business-to-business returns are accepted only by prior agreement unless goods are faulty or where liability cannot legally be excluded.

11. Third-Party Tools and Links

Our website may contain links to third-party websites, applications or tools.

We are not responsible for the content, accuracy, availability, policies or practices of third-party websites or services.

Use of third-party websites or tools is at your own risk.

12. User Comments and Submissions

If you submit reviews, comments, suggestions, ideas, feedback or other content, you agree that we may use that content for business purposes, including improving our services and displaying customer feedback, where lawful to do so.

You must not submit content that is unlawful, abusive, defamatory, misleading, obscene, infringes third-party rights, or contains malicious code.

13. Personal Information

Your submission of personal information through this website is governed by our Privacy Policy.

We process personal data in accordance with applicable UK data protection legislation.

14. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, availability or delivery timeframes.

We reserve the right to correct errors, update information, cancel orders or refuse orders where information is inaccurate, subject to your statutory rights.

15. Prohibited Uses

You must not use this website or our services:

• For any unlawful purpose
• To violate any applicable law or regulation
• To infringe intellectual property rights
• To submit false or misleading information
• To transmit viruses, malware or harmful code
• To harass, abuse, defame or threaten others
• To scrape, spam, phish or interfere with website security
• To misuse products in a way that could create clinical, safety or regulatory risks

We reserve the right to terminate access where these Terms are breached.

16. Disclaimer and Limitation of Liability

We do not guarantee that the website will always be uninterrupted, secure, error-free or available.

To the fullest extent permitted by law, Charles Medical shall not be liable for indirect, incidental, consequential or economic losses arising from the use of this website or our products.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights where liability cannot be excluded
• Defective products where liability cannot be excluded by law
• Any other liability that cannot legally be excluded or limited

17. Indemnity

You agree to indemnify Charles Medical against claims, losses, damages, costs or expenses arising from your misuse of the website, breach of these Terms, unlawful conduct, or misuse of products purchased from us.

This clause does not apply where such liability cannot be imposed under applicable consumer protection law.

18. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining Terms shall continue in full force.

19. Termination

We may suspend or terminate your access to our website or services where you breach these Terms, misuse the website, engage in fraud, or act unlawfully.

Any rights or obligations that arose before termination shall remain enforceable.

20. Entire Agreement

These Terms, together with our Refund Policy, Shipping & Delivery Policy, Privacy Policy and any other policies referenced on this website, form the entire agreement between you and Charles Medical regarding your use of this website and purchases from us.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

22. Changes to These Terms

We reserve the right to update or amend these Terms from time to time.

The latest version will always be available on this page.

Your continued use of the website after changes are posted means you accept the updated Terms.

23. Contact Information

Questions about these Terms should be sent to:

Charles Medical
Email: shop@charlesmedical.co.uk

Unit 205
Milton Keynes Business Centre
Foxhunter Drive
Linford Wood
Milton Keynes
MK14 6GD
United Kingdom